Customer Service & Sales Advisor
Customer Service & Sales Advisor
Work Schedule: Monday to Friday 9-5:30 (Saturday Mornings x2 per month 9-3pm)
Location: Prestwold, Loughborough, LE12 5SH
Rate of Pay: £20,000 Basic plus commission
About the Team:
Everyman Driving is the UK and Europe’s No.1 Driving Experience supplier with the latest Range of 300+ meticulously maintained vehicles. Everyman Driving is the largest supplier of driving experiences and events, currently supplying over 200,000 drives per year. We operate from our own facility at the site of the Prestwold Driving Centre which is based in Leicestershire at our purpose-built race circuit. We also operate from many other prestigious race circuits in the U.K such as Goodwood, Brands Hatch, Lydden Hill, Mallory Park and many more locations.
The Role:
We are currently looking to recruit motivated Customer Sales advisors who possess the drive and strength of character to succeed.
Having previous sales experience, you will take full responsibility for handling warm INBOUND calls and converting them to Bookings in line with our Contact centre expectations.
We’re looking for confident, outgoing people that have a dedicated work ethos and will strive towards “SURPASSING “targets while contributing to a one-team ethos.
Interested? Then ask yourself….
- Do you love chatting with customers all day understanding their needs and wants to put together an amazing experience for them?
- Would you enjoy achieving sales and customer service targets in a busy Contact Centre environment?
- Do you have the natural drive and resilience to achieve your goals and be the best version of yourself?
If the answer is still yes, then read on
When customers attend our events, their standards are predetermined. They rightfully anticipate and deserve the Best or Nothing. They will not be disappointed. In 2020 we introduced our promise to provide the most Extraordinary Customer Experience in the history of our brand. Every department is now mobilised. Every customer interaction with our Everyman Driving team is being examined and refined. Every employee across our Events, Offices and Workshops is trained and fully equipped to provide the best Customer Experience possible. We will not rest until we are regarded as the National Benchmark for Customer Service in the Experience Industry.
We are determined that Everyman Driving will be as well known for our total Customer Experience as it is for our outstanding selection of Supercars.
What you will be doing:
- Handle warm inbound calls and convert them to bookings in line with our contact center expectations.
- Engage with customers to understand their needs and provide tailored driving experiences.
- Strive to surpass sales and customer service targets in a busy contact center environment.
- Contribute to a one-team ethos, supporting colleagues to achieve overall team goals.
- Ensure every customer interaction is refined to provide the best experience possible, upholding the brand's promise of extraordinary customer service.
Who you are:
- Self-motivated
- Good work ethic
- Be keen to learn new skills and ways of working
- Ability to communicate efficiently and effectively
- A great team player
- Fast learner
- Ability to work under pressure and meet deadlines
- Ability to manage your own workload
- Passionate about Sales
Requirements:
- Previous sales experience preferred.
- Strong communication and interpersonal skills.
What you will get in return:
- Realistic earnings of up to 50K
- Company discounts for friends and families
- Monthly bonus based on achieving targets
- Pension contribution after probation completion
- Opportunity to work with some of the best supercars in the industry
- Full classroom training and induction to give you the best possible start
- Free Parking
Next Steps:
Your application will be reviewed and a member of the Recruitment Team and will be in touch with you within 2 weeks.